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Showing posts with the label SAM Broadcaster Pro

Beware Of Free Radio Automation Software?

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@Spacial Audio have written a blog post about choosing the right software for running a radio station with. When it came to free radio automation software they said this. Beware of Free Radio Automation Software Free software can often come at a higher cost in the long run with hidden fees and complex contracts that can be costly if you don't foresee them What planet are Spacial Audio living on? Because it sure isn't Earth   With RadioDJ there are NO CONTRACTS NO KEYS NO ACTIVATIONS Genuinely free software sometimes does not deliver on expectations from poor performance to a lack of support when things go wrong WRONG AGAIN! RadioDJ has GREAT Stability & Reliability One user had RadioDJ v1.8.2 running on a Laptop for 4 years RadioDJ has really great support via the Community Forums It's Spacial Audio Solutions who have the distinct LACK OF Customer Service @spacial The worst

SAM Broadcaster Freezes While Adding Music?

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I first used SAM Broadcaster way back when v1.3 came out in 1999. One thing that bugged me about Streaming Audio Manager is that it always FROZE while adding music into the software. Adding files is a very time consuming process and SAM freezes for a while It won't transition to the next song until the folder scan is done Back in v1.3 If I tried adding a large folder of music to the software it would cause the program to crash. It was exactly the same with versions SAM Broadcaster 2/3/4 The reason SAM freezes is down to the fact that the software suffers from bad MEMORY LEAKS! Plus the software is well known for using lots of the computers resources & CPU. SADLY 20+ years later the same thing is still happening in Spacial Audio's SAM Broadcaster software. Saw this on Social media recently. I'm making headway adding music & jingles to SAM but it keeps freezing The Fact

Does Anyone Still Buy SAM Broadcaster Pro?

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I'm not noticing anywhere near the amount of gripes about SAM Broadcaster on social media that I used to see 5/6 years ago. The forums don't seem to be attracting as many complaints that they once did either. Although they've made the forums READ ONLY. Download figures for RadioDJ would suggest that not many people are paying Spacial Audio for software now. It was 2010 when I switched from SAM Broadcaster to RadioDJ I switched because I was sick of SAMBC not performing as it should & it crashed regularly and required reinstalling after every crash. I have NEVER had a major issue with RadioDJ Or any standalone encoders I've streamed with since 2010 RadioDJ handles everything I throw at it and is as Stable & Reliable and doesn't crash like SAM Broadcaster Pro If anything has taken RadioDJ off air it was computer hardware related. Disc Drives FAILING

Why Are SAM Broadcaster Requests A Pain to Setup?

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Have you tried to get SAM Broadcaster requests setup then you'll know how FRUSTRATING is to get SAM to accept requests. SAM requires two ports to be open to accept requests 1221 and 3306 You also need to enter the IP address of your website in the request handler in SAM in order for it to process requests. You have the option of two request templates in SAM a PHP or HTML one. If you use the HTML template requests are usually handled through Audiorealm. PHP website requests should be handled by your website and sent direct to SAM. Users struggle to get requests working in SAM even if they have the right IP to accept requests from in the request configuration. Unable to connect to 22.248.186.138:1221(Err#: 803) Station might be offline, or connection is being blocked A few years back there was some concern about the SAM PHP request system being compromised in so some way. A re

You're Using A Pirated Version Of SAM Broadcaster Pro?

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A SAM Broacaster user is having issues with his SAM Broadcaster Pro activation. The user Tweeted that he was having issues with his SAM Broadcaster Pro Key @spacial explain to me why I emailed eight different people with an issue I have with SAM PRO They all keep telling me my product code key is invalid? I paid $300 for this P.O.S Spacial Audio have come back with this response. Did you purchase your product directly from our website? If not, then there is a possibility that this could be a crack license I can't wait to see what reply the user comes back with @spacial You don't accuse customers of running pirated copies of your software when they aren't. Its why I hate paid for software that has keys or activations the support for those products is DIRE! The Spacial Audio helpdesk aren't the only ones to accuse users you used to get accused by the SVS Volunteers on the Spacial Audio forums. The Spacial SAM Broadcaster Forums have been

SAM Broadcaster Pro Touch Aborted Message

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If you're a SAM Broadcaster Pro user then you will probably have seen this message in the event log. 15:41:42 [TOUCH] Warning Touch aborted. Please register your station at AudioRealm.com This messsage lets Spacial Audio know just who is using their software without registering for their Audiorealm service. You can disable that message by unchecking a box in the setup options. IF you're using an illicit version and you've not unchecked that box Spacial Audio will have details of your IP address. Which to me means the software technically contains SPYWARE. I'm certain there are other ways SAM Broadcaster Pro lets Spacial Audio know just who is using it. SAM Broadcaster is NOT a good piece of software as its known to Crash & Burn all the time. Software such as RadioDJ has NO spyware because it doesn't have 3rd party websites tracking usage.

Firebird Database Sam Broadcaster Pro

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SAM Broadcaster Pro comes with Five different options of database to install (MySQL and MariaDB are practically the same thing) Firebird - MariaDB - MySQL - PostgreSQL - MSSQL Firebird appears to be the most unstable database of the options you're given. SAM Broadcaster 2020.2 on Firebird has been crashing every 2-5 days I regularly see users having stability issues using SAM Broadcaster Pro with the Firebird database. I installed SAM Broadcaster with the help of a software engineer We used the Firebird server That worked well for a few days Then SAM wouldn't restart SAM fails more and more now to the point where it crashes at least once/twice a Week Its taking the fun out of my hobby We often see users complaining that Firebird in SAM Broadcaster Pro has crashed on them and that they've lost all their data. I tried installing Firebird for SAM Broadcaster Pro but it didn't work Firebird only allows you to load a maximu

Spacial Audio Support (What Support?)

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When you pay hundreds of $$$ for a piece of software you would at least expect some form of support from the Vendor of that piece of software. Wouldn't YOU? Unfortunately Spacial Audio the developers of SAM Broadcaster Pro/Studio do NOT Know the meaning of the words CUSTOMER SUPPORT Spacial Audio like to play big corporate with their support team who don't appear to have used the software @spacial Sam Broadcaster tech support is consistently absent! @spacial where help is absent following crashed software They take your money and make it difficult to get support @spacial I'm very disappointed after 20 years of being customer I love SAM Broadcaster. But @spacial Customer Support makes me feel more like a victim, than a customer The Customer service manager is often RUDE towards people making complaints The activation/registration requirement in SAM Broadcaster Pro NEVER works properly. SAM often loc

Sam Broadcaster Pro EULA Licence

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Did you ever wonder what restrictions that Spacial Audio place on users when it comes to using SAM Broadcaster Pro? Spacial Audio updated their EULA (End User Licence Agreement) on the 10th of April 2017 It would appear Spacial Audio want to Dictate what you can and cant do with their software in the SAM Broadcaster Pro EULA Licence The Software may not be used in a manner that infringes, violates or misappropriates the rights of any third party; in a manner that violates any applicable local, state or national laws; in a manner that violates the privacy of any person or entity, or in a manner that is otherwise illegal or promotes illegal activities, including, without limitation anything that may be considered obscene, libellous, defamatory, or otherwise malicious or harmful to any person or entity So if you're thinking of using the software to stream an unlicensed station (Pirate Radio) then you may not use SAM Broadcaster Pro You can only run 1 station per licenc

Sam Broadcaster Pro Unhandled Exception (Not Enough Storage)

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Seen this topic on the SAM Broadcaster forums: SAM Broadcaster Unhandled Exception (not enough Storage) It seems a user was getting this error message in Event log as he was trying to add large amounts of music into SAM. This user only managed to get 58,000 tracks out of 88,000+ imported into SAM Broadcaster before the program wouldn't let them add anymore. The user has even tried a computer reboot and still cannot get tracks imported into SAM Broadcaster without the program crashing on them. I added a few more tracks SAM Froze again then rebooted my PC now I cannot do Tools->Maintenance->Verify songs as SAM Freezes part way through Apparently the Gurus on Stack-overflow say this is a Delphi problem with Heap Size exceeded The storage referred to is NOT hard disk storage but the heap memory available to the SAMBC.exe process It's not system-wide memory exhaustion, but a process limit Not sure if there are any other scenarios where this might happe

Sam Broadcaster Pro Not Built For Relaying A Stream?

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SAM Broadcaster Pro Not Built for Relaying a Stream? So even though the program is called Streaming Audio Manager It's not actually built for relaying a stream through? SAM Broadcaster buffers while relaying a stream and takes forever to move onto the next queue item when the stream drops. That's even with the silence remover/detector active. I tried relaying a stream through SAM Broadcaster way back in v2.7.9 and had issues with it buffering and breaking up. I saw this nugget on a the SAM Broadcaster forums recently SAM Broadcaster Pro is definitely not made for rebroadcasting a stream Not much of Streaming Audio Manager if it can't relay an online radio stream. Another issue people run into while trying to rebroadcast a stream via SAM Broadcaster is the title streaming SAM doesn't relay the now playing information to the encoders. This is a design problem with SAM Broadcaster The titles that show on the player are t

The Only Way To Get Help With SAM Broadcaster PRO

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The support department at Spacial Audio are an utter shambles when it comes to how they operate. It transpires Spacial Audio support will only reply to your support ticket if you have a valid licence key or registered email address on their system. I couldn’t receive assistance due to a licence key discrepancy They actually implied I wasn't telling the truth, now they are no longer answering support requests I'm now getting 'this ticket is now closed' replies The SAM Broadcaster Pro activation/registration component never works properly. @spacial My husband's license key is not valid although his account is paid The only way to contact the Help Desk is to have a valid key This isn't the 1st time this happened more than 7 times the key arbitrarily invalidates Because it doesn't require registration keys or online activations! Here's the thing that's the email I used. On customer-facing side I'm getting requests f

I've Had To Shut My Radio Station Down (Sam Broadcaster Pro)

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I looked at the Spacial Audio's social media feeds recently and couldn't help but notice an angry user venting about issues with SAM Broadcaster I have SAM Broadcaster Pro on two laptops neither will work because of constant crashing issues I cannot DJ because your software keeps letting me down I have had to shut my radio station down I can sympathise with the user venting his frustrations. I used SAM Broadcaster for over 10 years and had nothing but headaches with constant crashing/buffering & freezing issues. When SAM Broadcaster Pro crashed it would take the database with it. As there is no way to backup or restore the database in SAM Broadcaster you have to prat around reinstalling everything. This user shouldn't have to stop running their radio station They just need to use more reliable radio automation software They wouldn't have any of these crashing/stability issues if they switched to RadioDJ to

Sam Broadcaster Pro Crashes

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I recently thought I'd install & see if anything changed with the latest version of SAM Broadcaster Pro SADLY IT HADN'T I started SAM Broadcaster after I configured it connected it to Shoutcast pressed play and off it went or so I thought. I got called away to help a neighbour with something & I was only gone from the computer for 10/15 minutes IF that. When I came back my stream was silent NOTHING was playing just dear air. I looked on the computer & an error message said SAM Broadcaster had STOPPED WORKING you know, that really annoying error! I had it on a clean and fresh install of Windows 11 only Sam Broadcaster was installed After testing SAM Broadcaster Pro it froze displaying the usual critical error (Unexpected Exception Occurred) After 20 years those SAM Broadcaster problems should be a thing of the past Nothing has changed with SAM Broadcaster It's still prone to crashing without warning Why do people s