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Showing posts with the label SAM Broadcaster Studio

Error Code 10053 (SAM Broadcaster)

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Looking at Posts on social media and one SAM Broadcaster user is trying to blame an Error Code on Windows 10 Your Problem is NOT with Windows the Fault again lies with SAM Broadcaster Error code 10053 has been an issue within SAM Broadcaster since the days of Sam 2.x.x in 2002 Its to do with the Encoders not connecting even if your server is up and running I've written about SAM encoders going wrong before. 10053 Encoder will NOT Connect Its NAFF ALL to do with Windows its happened on every operating system from Windows XP to Windows 11 The SAM Broadcaster Forums are littered with lots of topics and posts on the suject. I do wish these DIE HARD SAM Broadcaster users would stop being BLINKERED by the issues and problems that SAM appears to suffer from. I gave up on SAM at least 14 years ago now after issues kept knocking my station off air. SAM Broadcaster has NO place in a Radio Studio SAM Broadcaster i...

Turn Your Firewall Off?

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Read a Tweet from another user having issues getting support from Spacial Audio They've told this user to switch their Firewall & Security off. My radio station has been off for 3 weeks I contacted Spacial customer service They told me to switch the Firewall and Security off Thats dangerous advice from Spacial Audio the Firewall & Security protects a users computer. As to why their SAM software doesn't play nicely with the Windows Firewall is anyones guess. The CODE of SAM Broadcaster Pro/Studio is Awful at best and still crashes time after time. RadioDJ FREE radio Automation doesn't require the Firewall or Security to be switched off. Spacial Audio Support really do NOT know their Arse from their Elbow

SAM Broadcaster Pro Crashes on Windows 11

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I've been watching tweets from a SAM Broadcaster user who's been having stability issues with SAM on Windows 11 Hey @spacial when are you going to fix Sam Broadcaster Pro? It crashes on Windows 11 over-and-over-and-over again when I am running my show! Its the same story with SAM Broadcaster when a new operating system comes out its either NOT compatiable or it crashes. Whereas I've tested Radio DJ over-and-over-and-over again on Windows 11 and it does EVERYTHING I ask of it. Reasons to Use RadioDJ: Once installed it's stable and works for days/weeks without needing to keep an eye on it Great Music library support add as many categories & subcategories you require RadioDJ doesn't require online activations or registration keys RadioDJ sounds Professional with the BASS sound engine RadioDJ is 100% FREE and has ZERO restr...

You Won't Get Support And You Certainly WON'T Get A Refund

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Theres a SAM Broadcaster user kicking off on Social Media about not being able to get a refund from Spacial Audio. Not happy with the evaluation of service? TOUGH! Spacial Audio will take your money and give you Zero support You can Shout, You can Scream, You can talk to a Brick wall BUT YOU WILL NOT GET A REFUND People are unable to get a refund on a product they purchased In GOOD FAITH Spacial Audio won't answer messages asking for money back It says in the EULA that If you have tested the demo they assume you are satisfied. We DO NOT offer refunds because of our 14-day free trial version which allows users to try the product for free and make sure they are satisfied with it Even when we purchased SAM Broadcaster in 2010 there was a NO REFUND policy. Its why Software companies sometime SUCK and its another reason I now avoid paid for software. Spacial Audio don't like giving support after they've taken your MONE...

Spacial Audio Disreputable?

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Spacial Audio Solutions LLC is ran and managed by people who just DON'T CARE about $$$ paying customers. I saw this tweet on Twitter a couple of years back now about Spacial Audio & it didn't surprise me to be honest. We've been trying to tell people this for years now. Once you buy software from Spacial Audio you won't get help when something goes wrong and Spacial software does go wrong. @spacial very very disappointed after 20 years of being customer Your customer service is so poor! The support team appear to send the same old canned replies that aren't usually of any help to the person having the issues. That's IF you're lucky enough to have your support ticket answered. @spacial please answer our emails, or dm's or just let us contact you somehow. please. we just want to talk Don't even bother with the support forums either they're just as bad. IF YOU cancel any Spacial Audio service keep an eye...

You Cannot Run Multiple Instances (SAM Broadcaster Pro)

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One of the biggest bug bears of mine is the you cannot run multiple instances of certain radio playout software. Even if You attempted to run 2 copies of SAM Broadcaster on the same machine you'd have issues with the PC. I once attempted to run 2 copies of SAM 2.7.9 on an old XP computer 20 years ago and the machine kept freezing and crashing. One of the problems SAM suffers with is MEMORY LEAKS an issue which hasn't been addressed in over 20 years. If you run LOTS of PAL SCRIPTS your computer will be sluggish and sometimes unresponsive because of the leaks. Theres a topic on the SAM Broadcaster Forums telling you how to run multiple instances It the does state in the SAM Broadcaster EULA from 2017 that you cannot run more than 1 instance on the same PC. SAM Broadcaster is YESTERDAY'S Technology and isn't worth the $$$ Spacial Audio ask for it. Save your self the headaches of software cr...

I Rely On SAM Broadcaster Pro To Make a A Living

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Came across a guy venting on Spacial Audio's social media feed. I bought SAM Broadcaster Pro recently I was having issues and was told to upgrade to the newest version Now I have no working SAM Broadcaster No way to contact anyone Refused support via email Give me back my money! I rely on SAM for Income No Doubt that comment will end up hidden from other users Spacial have a nasty habit of hiding negative feedback. Then theres this recent comment on the SAM Broadcaster Forums. I am having random problems with SAM Broadcaster freezing Along with "This program has crashed press OK" messages Yet again I'm only relaying what I see on the Internet. Spacial Audio have a RAFT of unhappy fed up users in their wake. The Activation requirement in SAM Broadcaster keeps locking genuine licenced users out of the software as they're just about to go LIVE. Update: September 21st 2023: Spacial Audio appear to have done some work on the SAM su...

You Shouldn't Have To Keep Reinstalling Software (SAM Broadcaster Pro)

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One of the BIGGEST bug bears I have about SAM Broadcaster Pro is that when something goes wrong it goes BADLY WRONG. When SAM goes Boom & Bust you have to prat around uninstalling and reinstalling the software just to get it to function. Almost ready to go LIVE again SAM Broadcaster reinstalled Database rolling and adding music files & Jingles AGAIN I witnessed SAM Broadcaster do a disappering act many a time in my 10+ years of using the software. Because SAM Broadcaster Pro doesn't come with a database backup tool you have rebuild your song database and categories. Googling the error suggests a Delphi problem SAM is written in Delphi The fact it is still happening in the 2021 versions should be sounding alarm bells to anyone thinking of purchasing SAM. This little nugget was recently shared on the Spacial forums: SAM Broadcaster Pro crashed after four hours of use Just for the record the record Uptime for Radio...

SAM Broadcaster Won’t Open After Reboot

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I recently saw a post on the Spacial Audio SAM Broadcaster Forums SAM Broadcaster Pro won't open after reboot! When I restart my computer SAM Broadcaster won’t open SAM Broadcaster going wrong is nothing new its been an issue for over 20 years. In the past I've had to uninstall and reinstall SAM Broadcaster after the program went wrong. What causes SAM Broadcaster and it’s program files/database structure to become corrupted during a reboot of the computer is anyone’s guess. This has happened on different operating systems from XP to Windows 10 Another SAM user said it turned out to be an issue with the core or GUI XML being corrupted by an improper shutdown of the software. The SAM Broadcaster database tables became corrupted after a reboot of the computer which required a reinstall of the software. I was having to reinstall SAM Broadcaster at least once a Week The problem was even worse if your PC was s...

SAM Broadcaster Product Activation Offline

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Saw this in amongst the search terms on Google analytics recently… SAM Broadcaster Product Activation Offline The Spacial Audio activation server fell over recently which in turn left users struggling to get SAM Broadcaster activated. Users having issues getting SAM Broadcaster activated are nothing new. The activation system says that SAM Broadcaster is activated on 3 PC’s When the user has deactivated the software before they went to reinstall The activation servers have been causing users grief ever since Spacial Audio changed how people have to unlock the software. Before users just needed a key code to unlock all the features in SAM Broadcaster Spacial Audio introduced Software Activations in September 2009 to cut down on the amount of pirated versions. Activation errors have meant some radio DJ's missing their regular online shows. Things like that should NEVER happen with radio playout software. It’s j...

Memory Leaks Are An Inherent Problem SAM Broadcaster Pro

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As the title of the post SAM Broadcaster Pro suffers with Memory Leaks. More so If you are running PAL = Playlist Automation Language Scripts. Memory Leaks are an inherent problem of how the PAL engine is designed If you design bad PAL scripts you get memory leaks It's easier to design a bad PAL script than to design a good one It's not like Memory Leaks were an unavoidable problem They've had years to get the code in SAM Broadcaster Pro BUG FREE give or take a few GUI changes its the same as it was 20 years ago. When I first tried running PAL scripts in 2002 SAM would regularly do a disappearing act or it would stutter and FREEZE. This is a from a user who is having issues with the latest 2021 version. [CORE] Unhandled exception (Out of memory while expanding memory stream) I stopped some of the scripts and the problem still occurred The memory leak PAL Script crashed SAM Broadcaster The PAL Scripting inter...

The User interface Gives Me A Headache (SAM Broadcaster Pro)

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A user recently put in a feature request on the SAM Broadcaster Forums. I'm using Sam Broadcaster and I am getting very tired eyes from the White background of the interface. I Would appreciate a DARK MODE The interface of SAM Broadcaster Pro has always been hard on the eyes. I couldn't stare at the Interface for long periods myself without getting a headache. This where RadioDJ is better because in the 2.x.x. versions you can change the colours of the Interface. This is a theme I came up with a dark barkground with Geen and Red I don't find myself getting eye strain and can look at the RadioDJ interface for longer than I ever could SAM. The user complaining about eye strain won't be getting a dark skin for SAM Broadcaster anytime soon. Its RARE Spacial Audio introduce new features into their software. They DON'T listen to their user base. So i...

You’re Just Making Stuff Up? (SAM Broadcaster Pro)

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I’ve been accused of lying about the problems that SAM Broadcaster suffers from. I am NOT lying or making anything up things really are as bad as it gets with SAM Broadcaster The problems documented on my Blog are just a few of the reasons as to why I think SAM Broadcaster software isn’t worth the $$$ Spacial Audio charge for it I used the program for over 10 years so I know all of it’s ANNOYING QUIRKS SAM caused me no end of stress. IF SAM was coded properly and was a reliable program then my blog posts about the Issues wouldn’t have needed to be written. The program freezing, encoders buffering, random crashing issues were part of my Imagination? SAM Broadcaster Pro/Studio are as UNSTABLE as people say they are I've tried running SAM Broadcaster on several computers and operating systems over the years. With pretty much the same results everytime we’ve gone to install and use the program. SAM crashes after 10/15 minutes often ta...

Can I Transfer A SAM Broadcaster Pro Licence To A New Email?

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This was a question posed by someone on the Spacial Audio SAM Broadcaster forums after their station manager left the radio station. How do I go about transferring our SAM Broadcaster Pro 2021.4 license from our old station manager to a new email account? AFAIK: You cannot swap someone elses registered email address for yours. Its not as simple as that. This is the KICKER! Spacial Audio will most likely tell this user that they need to purchase a whole new SAM Broadcaster licence. Which means paying out $$$ just so they can broadcast with SAM Broadcaster If this user switched their station and DJ's over to RadioDJ then they wouldn't need to pay any money. Reasons to Use RadioDJ: Once installed it's stable and works for days/weeks without needing to keep an eye on it Great Music library support add as many categories & subcategories yo...

When The Buffering Starts Its NOT Your Computer (SAM Broadcaster Pro)

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A station owner apologising because the SAM Broadcaster Encoders have taken his station off air with the BUFFERING problem. I have SAM Broadcaster and it will not stream because of buffering errors I know from past frustrations how awful it is when the encoders in SAM Broadcaster decide to start buffering during a live show. I tested an old version of SAM v2.7.9 on a XP virtual machine and I had buffering within 10-15 minutes of firing up the encoder. Buffering happened with many Shoutcast/Icecast hosts & ISP connections The Issue extends to over 28 pages of posts on the SAM Broadcaster Forums Users have been told its THEIR connection at fault when its the software Its another (BUG) that the developers of SAM Broadcaster Pro don't appear to be in a hurry to fix. The SAM (Streaming Audio Manager) encoders have been like this for 20+ YEARS. It's NOT the user's Broadband or Shoutcast/Icecast server at fault...

The Perils Of Activation Servers (SAM Broadcaster Pro)

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Since December 2007 Spacial Audio have required users to activate SAM Broadcaster Pro and all their other software. However the Activation Servers can sometimes have issues with how many active activations a user has. When I try to reinstall SAM I am getting an error message stating I am over the allowed number of activations. I only had it installed on one machine Hundreds of SAM Broadcaster users have had the same issue since the activation requirement was hard coded into the software You are entitled to 1 license for this program 1 licence = 1 registration key which activates the program You are permitted to activate the program on different 3 systems You can only run 1 copy of SAM Broadcaster Pro per licence and you CANNOT run multiple copies. Its another reason that SAM Broadcaster Pro sucks the way Spacial Audio LIMIT usage of their software. The SAM activation server has a nasty habit of locking users out of the software, sometimes as t...

Spacial Audio Revoking SAM Broadcaster Pro Licences

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As many of you know I take an interest in what goes on in the world of Spacial Audio. I saw a Tweet on Twitter that made me shake my head... This company is so vile. One of the worst on the Internet. Even when you pay for SAM Broadcaster Spacial can decide to revoke your licence. So as much as $299.00 down the drain. Don't buy from @spacial So let me get this right, Spacial Audio are revoking peoples licences for no reason? I've blogged before about Spacial revoking licences when customers complained about the software and its still going on. That's awful espcially when users like the one quoted above have paid $$$ for the privelidge of using SAM. It never ceases to amaze me what the support staff at Spacial Audio do! Spacial Audio have ALWAYS had an awful way of dealing with paying customers It's WRONG when users pay out good hard earned money for software and then they get treated like this. RadioDJ is a great alter...

SAM Broadcaster Cuts Off The End Of Jingles

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This is yet another issue within SAM Broadcaster Pro I could never get a sensible answer for. As hard as I tried I could never get SAM to play jingles or station ID's properly it would always CHOP the end off. This was a question asked recently on the SAM Broadcaster Forums. Can anyone help with how to prevent radio spots, Station IDs, Jingles, Promos (Voice Ads) from being cut-off at the end? Right now the ones I have get CHOPPED of at the end before they COMPLETE It also does it with songs SAM Broadcaster Pro could NEVER crossfade properly. I am still fighting with this I have a problem with the tracks snipping on the end a fraction before the track is finished I have tried every combination I can find regarding gap killers and even tried various settings on crossfading in case that was the issue You always ended up with a CAR CRASH of a crossfade between tracks in SAM. I regularly saw people asking on the SAM forums a...

Very Upset with Spacial Audio Technical Support

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The Spacial Audio support department strike again! I have been a Sam Broadcaster customer for over 15 years I have reinstalled a PC and when I wanted to activate my license it did not allow me I've been writing to Spacial technical support for two day and they won't give me a solution I have my radio station losing thousands of listeners. I don't know what to do anymore It appears the activation system is yet again causing users issues even if they've deactivated before reinstalling Things like this should NEVER happen with radio automation software. A radio DJ needs software to work so they can do their job or hobby It all stems from the fact SAM Broadcaster was pirated a LOT back in the days on 4.x.x versions. Spacial Audio introduced the activation requirement to cut down on the amount of pirated copies of SAM Broadcaster Pro there were out there. A former Spacial Audio employee posted this: I helped b...

Where Have All the Software Pirates Gone?

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Over the past few years I've seen posts on X offering cracked copies of SAM Broadcaster Pro I'm pretty sure the same thing has been going on on other social media websites. Recently the posts offering these cracks has calmed down. Not seen anyone offering pirated copies of SAM since late 2020. Not even seen anyone offering SAM Broadcaster v4.2.2 which was the most pirated version of SAM Broadcaster On the whole that has to be GOOD NEWS. I'm sure Spacial Audio will be thrilled. These software Pirates have obviously realised you DON'T NEED a Pirated version of SAM Broadcaster you just need RadioDJ Reasons to Use RadioDJ: Once installed it's stable and works for days/weeks without needing to keep an eye on it Great Music library support add as many categories & subcategories you require RadioDJ doesn't require online activations or registration keys Radio...