Reasons Not To Use SAM Broadcaster Pro
1) Lousy Customer Support:
When SAM Broadcaster goes wrong (and it will) don't expect to get much help from Spacial Audio:
The Spacial support department sends users the same old canned replies without actually helping anyone.
Even the forums and social media accounts are staffed by people who don't really care about the software.
People have even taken to Social media to vent their frustrations at not getting much in the way of support.
@spacial Sam Broadcaster tech support is consistently absent! Very frustrating!
@spacial The worst tech support you will ever receive. An entire day went by, downgraded my urgency and now nothing is working
@spacial support reps are the laziest people I’ve ever dealt with...
Forget wasting your money on this service.
2) Quality and stability of the code:
SAM Broadcaster is prone to crashing or freezing without warning & seemingly for no reason whatsoever.
SAM relies on .XML files for some back end functions and if one of those files gets corrupted then SAM tends to crash without any warning.
SAM Broadcaster Pro has always had very poor stability and reliability we had nothing but headaches while trying use the software.
@spacial Your recent update of Sam Broadcaster Pro 2020.3 keeps crashing on me unexpectedly, are you aware of it happening with other users?
Not a month goes by without me seeing someone on social media or a forum complaining about major issues with SAM Broadcaster.
There have also been reports of people missing their regular radio shows because the program wouldn't co-operate.
Things like that should NEVER happen with radio automation software!
3) The Price:
SAM has always been priced between $199-$299 & the latest Studio version costs $699
Its just a normal copy of SAM Broadcaster with the word Studio stuck on the end.
The price hike between the Pro and Studio versions means terrestrial (FM/AM) stations can now use their software
Where as before it was restricted to just Internet radio.
Although we guess most Terrestrial AM/FM radio stations use software that costs thousands of $$$
Not some shoddy P.O.S concieved by a group of hobby broadcasters in 1999.
4) The Database Structure:
SAM Broadcaster has very badly written database structures which will crash without warning.
The Firebird database option doesn't fare much better we often see posts like this.
I installed SAM Broadcaster with the help of a software engineer, We used the included Firebird server. Then SAM wouldn't restart, and I'd have to start over. Then sooner, and again start over, To the point where it's TOTALLY taking the fun out of this.
When I first used the software we found I was having to rebuild the database every few days or weeks & it became tiresome.
Nothing much appears to have changed in 10 years.
Coding a website for SAM Broadcaster was a nightmare
It needn't be difficult, It just is (TechMonkey)
5) The Encoders:
We've yet to see the encoders within SAM Broadcaster stream properly. The encoders are prone to buffering even if you have a reliable connection.
Unable to send data fast enough Encoding paused till buffer clears…
The encoders even buffered with a local shoutcast server on a home network, that's how poorly coded they are!
Even the old Winamp DSP Plugin encoders suffered from the dreaded buffering issues...
We haven't encountered buffering issues with standalone encoding software
6) PAL (Playlist Automation Language) Scripts:
Besides PAL scripts being fiddly, awkward and difficult to program
PAL scripts are well known for crashing SAM Broadcaster due to the amount of memory leaks they cause (Especially if they're written incorrectly!)
7) Racing Audio (Double Speed Bug):
This a known issue with SAM Broadcaster that speeds up the music that is currently playing.
It happens Randomly & has been a BUG that has never been addressed since the early days.
Thats just a few reasons why I think you shouldn't use SAM Broadcaster Pro/Studio.
STOP paying Spacial Audio $$$ for their overpriced software SAM Broadcaster, SAM Cast & SAM Party DJ
You will only end up regretting making that purchase.
Save yourself the headaches of SAM not working as advertised by switching to RadioDJ free radio playout software instead,
You will save yourself lots of $$$ into the bargain!
RadioDJ doesn't require activations or key codes in order to unlock all the features.
Once setup and installed RadioDJ will function as a great automation program should.
RadioDJ doesn't keep dialing home like SAM does because Radio DJ doesn't require online activation.
Radio DJ is a FREE radio automation program that works 100% better than SAM Broadcaster.
Users are running mutliple radio stations with RadioDJ.
Another user had RadioDJ v1.8.2 running 24/7 for over 4 years.
RadioDJ is really reliable the only time we have to restart the program is when Windows updates require the computer to be restarted.
You don't have any stupid restrictions with RadioDJ.
You are free to use Radio DJ: Where you want, When you want, How you want.
In the unlikely event that something goes wrong with RadioDJ there is a great support network on the Forums.
SAM Broadcaster had so much promise at first but sadly in the end it didn't live up to the HYPE!
I wish I'd never used SAM Broadcaster
IT really is the most Infuriating P.O.S ever.
P.O.S = Piece Of Software OR Piece Of Shit: You decide!