Reasons Not To Use SAM Broadcaster Pro

I can think of a few reasons WHY you might want to choose an alternative to  SAM Broadcaster Pro or Studio

1) Lousy Customer Support:

When SAM Broadcaster goes wrong (and it will) don't expect to get much help from Spacial Audio:

The Spacial support department sends users the same old canned replies without actually helping anyone.

Spacial Audio like to play BIG Corporate with their Support team that have never even used the software themselves.

The Customer service manager is rude to users on a regular basis.

Even the forums and social media accounts are staffed by people who don't really care about the software.

People have even taken to Social media to vent their frustrations at not getting much in the way of support.

@spacial Sam Broadcaster tech support is consistently absent!

@spacial The worst tech support you will ever receive. An entire day went by, downgraded my urgency and now nothing is working

@spacial support reps are the laziest people I’ve ever dealt with...
Forget wasting your money on this service.

2) Quality and stability of the code:

SAM Broadcaster is prone to crashing or freezing without warning & seemingly for no reason whatsoever.

SAM Broadcaster pro stopping working error message

SAM relies on .XML files for some back end functions and if one of those files gets corrupted then SAM tends to crash without any warning.

SAM Broadcaster has always had very poor stability and reliability I had nothing but headaches using the software.

@spacial Your recent update of Sam Broadcaster Pro 2020.3 keeps crashing on me unexpectedly, are you aware of it happening with other users?

Not a month goes by without me seeing someone on social media or a forum complaining about major issues with SAM Broadcaster Pro

There have also been reports of people missing their regular radio shows because the program wouldn't co-operate.

Things like that should NEVER happen with radio playout software!

3) Distorted Audio Output (Audio Distortion)

I've never been able to get a professional sound from the AGC or equaliser in SAM Broadcaster

sam broadcaster agc

Even with settings/presets suggested by other users SAM just never sounded right despite music files being properly ripped.

If you get the audio settings wrong your music output will sound distorted & Its easy to program the wrong settings.

4) The Database Structure:

SAM Broadcaster has very badly written database structures which will crash without warning.

The Firebird database option doesn't fare much better we often see posts like this.

I installed SAM Broadcaster with the help of a software engineer, We used the included Firebird server. Then SAM wouldn't restart, and I'd have to start over. Then sooner, and again start over, To the point where it's TOTALLY taking the fun out of this.

When I first used the software we found I was having to rebuild the database every few days or weeks & it became tiresome.

Nothing much appears to have changed in 10 years.

Coding a website for SAM Broadcaster was a nightmare

It needn't be difficult, It just is (TechMonkey)

5) The Encoders:

I've yet to see the encoders within SAM Broadcaster stream properly.

 The encoders are prone to buffering even if you have a reliable connection.

Unable to send data fast enough Encoding paused till buffer clears…

The encoders buffered with a localhost Shoutcast server that's how poorly coded they are!

Even the old Winamp DSP Plugin encoders suffered from the dreaded buffering issues...

We haven't encountered buffering issues with standalone encoding software

6) PAL (Playlist Automation Language) Scripts:

PAL scripts can be awkward and difficult to program unless you know Delphi.

PAL scripts are well known for crashing SAM Broadcaster Pro due to the amount of memory leaks they cause if written incorrectly.

7) The Price:

SAM Broadcaster costs $299 & the latest Studio version costs an eyewatering $699

Although its just a normal copy of SAM Broadcaster with the word STUDIO stuck on the end.

The price hike between the Pro and Studio versions means terrestrial (FM/AM) stations can now use their software.

Where as before it was restricted to just Internet radio.

Although we guess most Terrestrial AM/FM radio stations use software that costs thousands of $$$

Not some shoddy P.O.S concieved by a group of hobby broadcasters in 1999.

sam 1.3

8) Racing Audio (Double Speed Bug):

This a known issue with SAM Broadcaster that speeds up the music that is currently playing.

It happens Randomly & has been a BUG that has never been addressed since the early days.

Spacial Audio claim to have solved the racing audio bug but I somewhat doubt it myself.

Thats just a few reasons why I think you shouldn't use SAM Broadcaster Pro/Studio

STOP paying Spacial Audio $$$ for their overpriced software!

You will regret making that purchase when you can't get a refund.

Spacial Audio don't like giving refunds...

Save yourself the headaches by switching to RadioDJ instead.

You will save yourself lots of $$$ into the bargain!

  • Radio DJ is a FREE radio playout solution.
  • RadioDJ doesn't require activations or key codes in order to unlock all the features.
  • RadioDJ doesn't keep dialing home because Radio DJ doesn't require online activations or registrations.

You DON'T have any restrictions with RadioDJ.

You are free to use Radio DJ: Where you want, When you want, How you want.

You cannot say the same for SAM Broadcaster the EULA is quite strict.

Radio DJ free radio playout software
How To Install RadioDJ

Once setup and installed RadioDJ will function as a great radio automation program should.

Lots of users are running mutliple radio stations with RadioDJ.

Another user had RadioDJ v1.8.2 running 24/7 for over 4 years.

RadioDJ is really reliable the only time we have to restart the program is when Windows updates require the computer to be restarted. In the UNLIKELY event that something goes wrong with RadioDJ there is a great support network on the Forums.

RadioDJ Community Forums

SAM Broadcaster had so much promise but sadly in the end it didn't live up to the HYPE!

I wish I'd never used SAM Broadcaster IT really is the most Infuriating P.O.S ever.

P.O.S = Piece Of Software OR Piece Of Shit: You decide!