DJ Garybaldy - The Only sound you need

A user has been refused help from the Spacial Audio support help desk because he isn't using their streaming services. Spacial Support have come back to this user and stated because he isn't using their streaming services (Cheapest stream) they can't help him. Passive aggressive customer support is putting it mildly. I purchased two different services and got refused help based on who we stream with? Now we are on our own it would appear. This isn't the first case we've heard of but we're sure there are users who haven't been given support either because of their streaming host. Does anyone else see the problem here? Its utterly bizarre that Spacial Audio don't appear to want to help people with their software and its issues. Spacial Audio do NOT know the meaning of customer service. There is NEVER an excuse to treat a paying customer badly, I was taught that on a retail course back in the late 1980s. Don't

Just seen another post on the Spacial social media feeds from a user who was having activation problems. The Spacial Audio Support department has now told this user that they cannot find a record of their licence for SAM Broadcaster Pro Now I am told via the Help Desk, Spacial Audio has no record of my licence. Maybe Spacial Audio need a better computer database system to keep customer records better? This is NOT the first time we've heard of someone being told that Spacial had no record of them purchasing software. Been told my license is no longer valid The only way to contact the Help Desk is to have a valid licence If I was this person I'd be telling Spacial Audio Support where to get off. If Spacial can't get the basics about customer accounts right. What the hell is going on in the rest of the company? Who wants to do business with a company that treats their customer base so badly? Pay @spacial 100s for software and they tell you your li