Don't Stream With Spacial Audio? No Support!
Spacial Support have come back to this user and stated because he isn't using their streaming services (Cheapest stream) they can't help him.
Passive aggressive customer support is putting it mildly.I purchased two different services and got refused help based on who we stream with? Now we are on our own it would appear.
This isn't the first case we've heard of but we're sure there are users who haven't been given support either because of their streaming host.
Does anyone else see the problem here? Its utterly bizarre that Spacial Audio don't appear to want to help people with their software and its issues.
Spacial Audio do NOT know the meaning of customer service.
There is NEVER an excuse to treat a paying customer badly, I was taught that on a retail course back in the late 1980s.
Don't Stream with Spacial? You'll get little or no support when something goes wrongThey wash their hands of you as soon as they have your $$$
Its just another reason software such as RadioDJ rocks because that has great support via the Community Forums
Reasons to Use RadioDJ:
- Once installed it's stable and works for days/weeks without needing to keep an eye on it
- Great Music library support add as many categories & subcategories you require
- RadioDJ doesn't require online activations or registration keys
- RadioDJ sounds Professional with the BASS sound engine
- RadioDJ is 100% FREE and has ZERO restrictions on what YOU use it for
- The Database is really stable. Plus RadioDJ comes with a Database Backup Tool
- Easy to manage Playlists, Rotations & Events for all your automation needs
- Great Technical Support should something go wrong with your installation via the Forums
- Customisable Interface with the Color Editor
Don't buy SAM Broadcaster or any software product from Spacial Audio Solutions because you will get ZERO support when something goes wrong.