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Showing posts with the label SAM Broadcaster Pro

8 Reasons To Not Use SAM Broadcaster Pro

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I can think of a few reasons WHY you might want to choose an alternative to  SAM Broadcaster Pro or Studio 1) Lousy Customer Support: When SAM Broadcaster goes wrong (and it will) don't expect to get much help from Spacial Audio: The Spacial support department sends users the same old canned replies without actually helping anyone. Spacial Audio like to play BIG Corporate with their Small Support team that have never even used the software The Customer service manager is rude to users on a regular basis Even the forums and social media accounts are staffed by people who don't really care about the software. People have even taken to Social media to vent their frustrations at not getting much in the way of support. @Spacial Audio are the worst software company I have EVER come across @spacial Customer Support makes me feel more like a Victim, than a Customer Pointless you keep asking for

How To: Destroy a Software Company

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For the past 13 years I've been trying to get across to people just how Flaky Spacial Audio software is. Fact: SAM Broadcaster Pro Crashes A Lot! My Blog posts have saved users from the Hell that is SAM Broadcaster I used SAM Broadcaster from 2001 to 2010 and believe me I know all of its little QUIRKS and ISSUES Rather than take the Criticism of SAM Broadcaster on board Spacial Audio appear to have completely retreated into a corner. I've never known another Software company who are so outwardly PARANOID They've built a wall around them and won't help people or enter into conversations about how AWFUL their software offerings are. AFAIK Spacial have only 1 developer when they do a release its for stuff thats stopped working in previous versions. Spacial Audio rarely introduce new features into SAM Broadcaster Pro I'm utterly amazed people still buy into SAM Broadcaster

A Fool And Their Money Are Soon Parted!

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Most people know I dislike a program called SAM Broadcaster Pro made by Spacial Audio solutions Let me explain a little as to why I hate it so much: I discovered Internetradio in 2000 when I first started using the Internet Although It was 2002 before I got the chance to DJ online I played with SAM Broadcaster v1.3 in 2000 when I first looked into Internet radio my station never really got off the ground. Early versions of Streaming Audio Manager required Winamp as a backend player and it was absolute pants. SAM wasn't great when you went to add a music folder It would crash & lockup before it imported half of the songs. In 2002 one of the stations I listened to was advertising for DJ's so I signed up & I ended up with a regular weekly radio show. They supplied SAM Broadcaster v2.7.9 & the keys to the software which I presumed were DJ seat keys. Despite being talked through the setup of the program it was fiddly/awkward/annoying to setu

Turn Your Firewall Off?

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Read a Tweet from another user having issues getting support from Spacial Audio They've told this user to switch their Firewall & Security off. My radio station has been off for 3 weeks I contacted Spacial customer service They told me to switch the Firewall and Security off Thats dangerous advice from Spacial Audio the Firewall & Security protects a users computer. As to why their SAM software doesn't play nicely with the Windows Firewall is anyones guess. The CODE of SAM Broadcaster Pro/Studio is Awful at best and still crashes time after time. RadioDJ FREE radio Automation doesn't require the Firewall or Security to be switched off. Spacial Audio Support really do NOT know their Arse from their Elbow

Clockwheel Failures In SAM Broadcaster Are Frequent And Annoying

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Have You ever seen this Error in SAM Broadcaster Pro I have more than ONCE even though the software had enough music tracks to choose from. I had title separation set at 1440 minutes (24 Hours) and artist separation at 240 minutes Lack of available songs/artists/files WASN'T the cause of the issue I had over 5000 tracks in my Library at the time. I gave SAM Broadcaster up as a bad job & I was truly fed up to the back teeth with SAM Broadcaster not working as it should! I decided to switch to RadioDJ after the Clockwheel Failures and other assorted problems with SAM Broadcaster instantly liked the program & found it easy to use. It held up for a lot longer than SAM Broadcaster Pro ever could. I swear by RadioDJ as an automation program its flawless RadioDJ has NEVER let me down & I've never had a Track Rotation fail in RDJ Reasons to Use RadioDJ: Once installed it's stable a

Spacial Audio Fired Us!

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Yes its another post about how Lackluster Spacial Audio Support are. I've been watching a thread on Twitter where a user was simply told to go find another service by the Support desk at Spacial. His Crime? Asking Spacial Audio Support for help. We were *trying* to work with @spacial but when we asked them for help @spacial "fired" us! Seriously? If Spacial keep pissing customers off they'll soon have no customers to support. Spacial Audio have recently found another way not to give help. They've made the SAM BROADCASTER forums READ ONLY. Spacial do not help you their website is not working there is no links for tech help Why anyone does business with Spacial Audio is beyond me They LIE, They Cheat and the support desk doesn't help anyone. I really hope they go out of business one day Spacial Audio Solutions LLC are a STAIN on the Internet Radio Community

SAM Broadcaster Pro Crashes on Windows 11

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I've been watching tweets from a SAM Broadcaster user who's been having stability issues with SAM on Windows 11 Hey @spacial when are you going to fix Sam Broadcaster Pro? It crashes on Windows 11 over-and-over-and-over again when I am running my show! Its the same story with SAM Broadcaster when a new operating system comes out its either NOT compatiable or it crashes. Whereas I've tested Radio DJ over-and-over-and-over again on Windows 11 and it does EVERYTHING I ask of it. No activations – No contracts - No keys – No hidden fees - No spyware – No catches How To Install RadioDJ How many more times do I have to say this? Spacial Audio release software that is NOT fit for its Purpose

Spacial Audio Are Taking The Piss AGAIN!

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So its a new year and I've just looked at the SAM Broadcaster Read Me for 2022 To all intents and purposes Spacial Audio have done BUGGER ALL to their SAM Broadcaster software in 2022. All the while Spacial Audio are still taking money for their software. The developers at Spacial Audio have always been lazy They're allowed to get away with blue murder When a new release of SAM does appear its usually BUG FIXES for things they screwed up in a previous release. There doesn't seem to be any passion from the Spacial Audio developers they're lazy and overpaid IMHO. Spacial Audio are seen as something of a JOKE by a lot of broadcasters. I saw this tweet on Twitter a couple of years back now about Spacial Audio & it didn't surprise me to be honest. They don't give refunds once you purchase SAM Broadcaster related software. When SAM Broadcaster goes wrong (and it will) don't expect to get

You Won't Get Support And You Certainly WON'T Get A Refund

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Theres a SAM Broadcaster user kicking off on Social Media about not being able to get a refund from Spacial Audio. Not happy with the evaluation of service? TOUGH! Spacial Audio will take your money and give you Zero support You can Shout, You can Scream, You can talk to a Brick wall BUT YOU WILL NOT GET A REFUND People are unable to get a refund on a product they purchased In GOOD FAITH Spacial Audio won't answer messages asking for money back It says in the EULA that If you have tested the demo they assume you are satisfied. We DO NOT offer refunds because of our 14-day free trial version which allows users to try the product for free and make sure they are satisfied with it Even when we purchased SAM Broadcaster in 2010 there was a NO REFUND policy. Its why Software companies sometime SUCK and its another reason I now avoid paid for software. Spacial Audio don't like giving support after they've taken your MONE

Spacial Audio Disreputable?

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Spacial Audio Solutions LLC is ran and managed by people who just DON'T CARE about $$$ paying customers. I saw this tweet on Twitter a couple of years back now about Spacial Audio & it didn't surprise me to be honest. We've been trying to tell people this for years now. Once you buy software from Spacial Audio you won't get help when something goes wrong and Spacial software does go wrong. @spacial very very disappointed after 20 years of being customer Your customer service is so poor! The support team appear to send the same old canned replies that aren't usually of any help to the person having the issues. That's IF you're lucky enough to have your support ticket answered. @spacial please answer our emails, or dm's or just let us contact you somehow. please. we just want to talk Don't even bother with the support forums either they're just as bad. IF YOU cancel any Spacial Audio service keep an eye

You Cannot Run Multiple Instances (SAM Broadcaster Pro)

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One of the biggest bug bears of mine is the you cannot run multiple instances of certain radio playout software. Even if You attempted to run 2 copies of SAM Broadcaster on the same machine you'd have issues with the PC. I once attempted to run 2 copies of SAM 2.7.9 on an old XP computer 20 years ago and the machine kept freezing and crashing. One of the problems SAM suffers with is MEMORY LEAKS an issue which hasn't been addressed in over 20 years. If you run LOTS of PAL SCRIPTS your computer will be sluggish and sometimes unresponsive because of the leaks. Theres a topic on the SAM Broadcaster Forums telling you how to run multiple instances It the does state in the SAM Broadcaster EULA from 2017 that you cannot run more than 1 instance on the same PC. SAM Broadcaster is YESTERDAY'S Technology and isn't worth the $$$ Spacial Audio ask for it. Save your self the headaches of software cr

I Rely On SAM Broadcaster Pro To Make a A Living

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Came across a guy venting on Spacial Audio's social media feed. I bought SAM Broadcaster Pro recently I was having issues and was told to upgrade to the newest version Now I have no working SAM Broadcaster No way to contact anyone Refused support via email Give me back my money! I rely on SAM for Income No Doubt that comment will end up hidden from other users Spacial have a nasty habit of hiding negative feedback. Then theres this recent comment on the SAM Broadcaster Forums. I am having random problems with SAM Broadcaster freezing Along with "This program has crashed press OK" messages Yet again I'm only relaying what I see on the Internet. Spacial Audio have a RAFT of unhappy fed up users in their wake. The Activation requirement in SAM Broadcaster keeps locking genuine licenced users out of the software as they're just about to go LIVE. Update: September 21st 2023: Spacial Audio appear to have done some work on the SAM su

Sam Broadcaster Crossfade Problems

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As hard as I tried I could never get SAM Broadcaster to transition smoothly between songs. I'd either end up with a few seconds of dead air or a complete car crash of a crossfade. All my files were ripped properly and volume levelled so that wasn't the issue. It happened with every version of the software from v2.7.9 through to the newer versions. So it's not just a problem confined to one version of SAM Broadcaster but every single version of it. The default settings would cut the end of songs off & jingles and station ID's would never fade/play properly. I even tried settings suggested by Festerhead on the SAM Broadcaster forums but that only made the issue worse. We think Spacial Audio ripped off a Winamp DSP plugin called SQR Crossfade to make the fadeout feature in SAM. I need a little help with cross-fading when there is a voice-track or Station ID SAM Broadcaster cuts off the last second of the track Where would I deal with that? Can

Falling Like Dominos (SAM Broadcaster Pro Users)

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ANOTHER long time SAM Broadcaster Pro has fallen out of favour with the software. He was suffering with the Memory Exhaustion Issue I do so LOVE it when I see long time SAM Broadcaster users switch to RadioDJ. SAM Broadcaster Pro is an AWFUL piece of software and has no place in a radio studio. When Long term users of a piece of software fall out of love with it Thats when you know theres a problem! I've watched a steady Torrent of users switching from Spacial Audio software over this past few years. Infact their user base has been falling like dominos with people fed up with Spacial Audio software. The download figures for RadioDJ speak absolute volumes. RadioDJ v2.0.0.6 has been downloaded OVER 230,000 times Lots of radio stations have discovered just how stable, reliable and USEFUL RadioDJ can be once Installed and up and running. RadioDJ doesn't suffer with any CPU issues and I have certainly never witnessed