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Showing posts with the label SAM Broadcaster Pro

Error Code 10053 (SAM Broadcaster)

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Looking at Posts on social media and one SAM Broadcaster user is trying to blame an Error Code on Windows 10 Your Problem is NOT with Windows the Fault again lies with SAM Broadcaster Error code 10053 has been an issue within SAM Broadcaster since the days of Sam 2.x.x in 2002 Its to do with the Encoders not connecting even if your server is up and running I've written about SAM encoders going wrong before. 10053 Encoder will NOT Connect Its NAFF ALL to do with Windows its happened on every operating system from Windows XP to Windows 11 The SAM Broadcaster Forums are littered with lots of topics and posts on the suject. I do wish these DIE HARD SAM Broadcaster users would stop being BLINKERED by the issues and problems that SAM appears to suffer from. I gave up on SAM at least 14 years ago now after issues kept knocking my station off air. SAM Broadcaster has NO place in a Radio Studio SAM Broadcaster i...

8 Reasons To Not Use SAM Broadcaster Pro

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I can think of a few reasons WHY you might want to choose an alternative to SAM Broadcaster Pro or Studio 1) Lousy Customer Support: When SAM Broadcaster goes wrong (and it will) don't expect to get much help from Spacial Audio: Even the forums and social media accounts were staffed by people who didnt really care about the software. People have even taken to Social media to vent their frustrations at not getting much in the way of support. @Spacial Audio are the worst software company I have EVER come across I really feel cheated because I never expected @Spacial Audio to be so Deceptive I don't have to make Spacial Audio look Incompetent they manage to do that all by themselves Spacial Audio's parent company must be so Proud of the way they operate? IMHO: Triton Digital need to put Spacial Audio out of business. Update March 2023: Spacial Audio have made the Support forums a READ ONLY resource. Limiting your opti...

A Fool And Their Money Are Soon Parted!

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Most people know I dislike a program called SAM Broadcaster Pro made by Spacial Audio Solutions LLC I gave SAM Broadcaster all the chances in the world over a good 8 year period. SAM Broadcaster went wrong on different computers it wasn't just confined to One computer. Please let me explain a little as to why I hate that piece of software so much: I discovered Internetradio in 1999 when I first started using the Internet Although It was 2002 before I got the chance to DJ online Early versions of Streaming Audio Manager v1.3 required Winamp as a backend player and it was absolute pants. SAM Broadcaster wasn't great when you went to add a music folder It would crash & lockup before it imported all of the songs. In 2002 one of the stations I listened to was advertising for DJ's so I signed up & I ended up with a regular weekly radio show. They supplied SAM Broadcaster v2.7.9 & the keys to the software which I presumed ...

Turn Your Firewall Off?

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Read a Tweet from another user having issues getting support from Spacial Audio They've told this user to switch their Firewall & Security off. My radio station has been off for 3 weeks I contacted Spacial customer service They told me to switch the Firewall and Security off Thats dangerous advice from Spacial Audio the Firewall & Security protects a users computer. As to why their SAM software doesn't play nicely with the Windows Firewall is anyones guess. The CODE of SAM Broadcaster Pro/Studio is Awful at best and still crashes time after time. RadioDJ FREE radio Automation doesn't require the Firewall or Security to be switched off. Spacial Audio Support really do NOT know their Arse from their Elbow

Clockwheel Failures In SAM Broadcaster Are Frequent And Annoying

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Have You ever seen this Error in SAM Broadcaster Pro I have more than ONCE even though the software had enough music tracks to choose from. I had title separation set at 1440 minutes (24 Hours) and artist separation at 240 minutes Lack of available songs/artists/files WASN'T the cause of the issue I had over 5000 tracks in my Library at the time. I gave SAM Broadcaster up as a bad job & I was truly fed up to the back teeth with SAM Broadcaster not working as it should! I decided to switch to RadioDJ after the Clockwheel Failures and other assorted problems with SAM Broadcaster instantly liked the program & found it easy to use. It held up for a lot longer than SAM Broadcaster Pro ever could. I swear by RadioDJ as an automation program its flawless RadioDJ has NEVER let me down & I've never had a Track Rotation fail in RDJ Reasons to Use RadioDJ: Once installed it's stable a...

SAM Broadcaster Pro Crashes on Windows 11

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I've been watching tweets from a SAM Broadcaster user who's been having stability issues with SAM on Windows 11 Hey @spacial when are you going to fix Sam Broadcaster Pro? It crashes on Windows 11 over-and-over-and-over again when I am running my show! Its the same story with SAM Broadcaster when a new operating system comes out its either NOT compatiable or it crashes. Whereas I've tested Radio DJ over-and-over-and-over again on Windows 11 and it does EVERYTHING I ask of it. Reasons to Use RadioDJ: Once installed it's stable and works for days/weeks without needing to keep an eye on it Great Music library support add as many categories & subcategories you require RadioDJ doesn't require online activations or registration keys RadioDJ sounds Professional with the BASS sound engine RadioDJ is 100% FREE and has ZERO restr...

You Won't Get Support And You Certainly WON'T Get A Refund

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Theres a SAM Broadcaster user kicking off on Social Media about not being able to get a refund from Spacial Audio. Not happy with the evaluation of service? TOUGH! Spacial Audio will take your money and give you Zero support You can Shout, You can Scream, You can talk to a Brick wall BUT YOU WILL NOT GET A REFUND People are unable to get a refund on a product they purchased In GOOD FAITH Spacial Audio won't answer messages asking for money back It says in the EULA that If you have tested the demo they assume you are satisfied. We DO NOT offer refunds because of our 14-day free trial version which allows users to try the product for free and make sure they are satisfied with it Even when we purchased SAM Broadcaster in 2010 there was a NO REFUND policy. Its why Software companies sometime SUCK and its another reason I now avoid paid for software. Spacial Audio don't like giving support after they've taken your MONE...

Spacial Audio Disreputable?

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Spacial Audio Solutions LLC is ran and managed by people who just DON'T CARE about $$$ paying customers. I saw this tweet on Twitter a couple of years back now about Spacial Audio & it didn't surprise me to be honest. We've been trying to tell people this for years now. Once you buy software from Spacial Audio you won't get help when something goes wrong and Spacial software does go wrong. @spacial very very disappointed after 20 years of being customer Your customer service is so poor! The support team appear to send the same old canned replies that aren't usually of any help to the person having the issues. That's IF you're lucky enough to have your support ticket answered. @spacial please answer our emails, or dm's or just let us contact you somehow. please. we just want to talk Don't even bother with the support forums either they're just as bad. IF YOU cancel any Spacial Audio service keep an eye...

You Cannot Run Multiple Instances (SAM Broadcaster Pro)

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One of the biggest bug bears of mine is the you cannot run multiple instances of certain radio playout software. Even if You attempted to run 2 copies of SAM Broadcaster on the same machine you'd have issues with the PC. I once attempted to run 2 copies of SAM 2.7.9 on an old XP computer 20 years ago and the machine kept freezing and crashing. One of the problems SAM suffers with is MEMORY LEAKS an issue which hasn't been addressed in over 20 years. If you run LOTS of PAL SCRIPTS your computer will be sluggish and sometimes unresponsive because of the leaks. Theres a topic on the SAM Broadcaster Forums telling you how to run multiple instances It the does state in the SAM Broadcaster EULA from 2017 that you cannot run more than 1 instance on the same PC. SAM Broadcaster is YESTERDAY'S Technology and isn't worth the $$$ Spacial Audio ask for it. Save your self the headaches of software cr...

I Rely On SAM Broadcaster Pro To Make a A Living

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Came across a guy venting on Spacial Audio's social media feed. I bought SAM Broadcaster Pro recently I was having issues and was told to upgrade to the newest version Now I have no working SAM Broadcaster No way to contact anyone Refused support via email Give me back my money! I rely on SAM for Income No Doubt that comment will end up hidden from other users Spacial have a nasty habit of hiding negative feedback. Then theres this recent comment on the SAM Broadcaster Forums. I am having random problems with SAM Broadcaster freezing Along with "This program has crashed press OK" messages Yet again I'm only relaying what I see on the Internet. Spacial Audio have a RAFT of unhappy fed up users in their wake. The Activation requirement in SAM Broadcaster keeps locking genuine licenced users out of the software as they're just about to go LIVE. Update: September 21st 2023: Spacial Audio appear to have done some work on the SAM su...

Sam Broadcaster Crossfade Problems

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As hard as I tried I could never get SAM Broadcaster to transition smoothly between songs. I'd either end up with a few seconds of dead air or a complete car crash of a crossfade All my files were ripped properly and volume levelled so that wasn't the issue. It happened with every version of the software from v2.7.9 through to the newer versions. So it's not just a problem confined to one version of SAM Broadcaster but every single version of it. The default settings would cut the end of songs off & jingles and station ID's would never fade/play properly. I even tried settings suggested by Festerhead on the SAM Broadcaster forums but that only made the issue worse. We think Spacial Audio ripped off a Winamp DSP plugin called SQR Crossfade to make the fadeout feature in SAM. I need a little help with cross-fading when there is a voice-track or Station ID SAM Broadcaster cuts off the last second of the track Where would I deal with that? Can ...

You Shouldn't Have To Keep Reinstalling Software (SAM Broadcaster Pro)

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One of the BIGGEST bug bears I have about SAM Broadcaster Pro is that when something goes wrong it goes BADLY WRONG. When SAM goes Boom & Bust you have to prat around uninstalling and reinstalling the software just to get it to function. Almost ready to go LIVE again SAM Broadcaster reinstalled Database rolling and adding music files & Jingles AGAIN I witnessed SAM Broadcaster do a disappering act many a time in my 10+ years of using the software. Because SAM Broadcaster Pro doesn't come with a database backup tool you have rebuild your song database and categories. Googling the error suggests a Delphi problem SAM is written in Delphi The fact it is still happening in the 2021 versions should be sounding alarm bells to anyone thinking of purchasing SAM. This little nugget was recently shared on the Spacial forums: SAM Broadcaster Pro crashed after four hours of use Just for the record the record Uptime for Radio...

SAM Broadcaster Won’t Open After Reboot

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I recently saw a post on the Spacial Audio SAM Broadcaster Forums SAM Broadcaster Pro won't open after reboot! When I restart my computer SAM Broadcaster won’t open SAM Broadcaster going wrong is nothing new its been an issue for over 20 years. In the past I've had to uninstall and reinstall SAM Broadcaster after the program went wrong. What causes SAM Broadcaster and it’s program files/database structure to become corrupted during a reboot of the computer is anyone’s guess. This has happened on different operating systems from XP to Windows 10 Another SAM user said it turned out to be an issue with the core or GUI XML being corrupted by an improper shutdown of the software. The SAM Broadcaster database tables became corrupted after a reboot of the computer which required a reinstall of the software. I was having to reinstall SAM Broadcaster at least once a Week The problem was even worse if your PC was s...

SAM Broadcaster Product Activation Offline

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Saw this in amongst the search terms on Google analytics recently… SAM Broadcaster Product Activation Offline The Spacial Audio activation server fell over recently which in turn left users struggling to get SAM Broadcaster activated. Users having issues getting SAM Broadcaster activated are nothing new. The activation system says that SAM Broadcaster is activated on 3 PC’s When the user has deactivated the software before they went to reinstall The activation servers have been causing users grief ever since Spacial Audio changed how people have to unlock the software. Before users just needed a key code to unlock all the features in SAM Broadcaster Spacial Audio introduced Software Activations in September 2009 to cut down on the amount of pirated versions. Activation errors have meant some radio DJ's missing their regular online shows. Things like that should NEVER happen with radio playout software. It’s j...

Memory Leaks Are An Inherent Problem SAM Broadcaster Pro

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As the title of the post SAM Broadcaster Pro suffers with Memory Leaks. More so If you are running PAL = Playlist Automation Language Scripts. Memory Leaks are an inherent problem of how the PAL engine is designed If you design bad PAL scripts you get memory leaks It's easier to design a bad PAL script than to design a good one It's not like Memory Leaks were an unavoidable problem They've had years to get the code in SAM Broadcaster Pro BUG FREE give or take a few GUI changes its the same as it was 20 years ago. When I first tried running PAL scripts in 2002 SAM would regularly do a disappearing act or it would stutter and FREEZE. This is a from a user who is having issues with the latest 2021 version. [CORE] Unhandled exception (Out of memory while expanding memory stream) I stopped some of the scripts and the problem still occurred The memory leak PAL Script crashed SAM Broadcaster The PAL Scripting inter...