DJ Garybaldy - The Only sound you need

Yes its another post about how Lackluster Spacial Audio Support are. I've been watching a thread on Twitter where a user was simply told to go find another service by the Support desk at Spacial. His Crime? Asking Spacial Audio Support for help. We were *trying* to work with @spacial but when we asked them for help @spacial "fired" us! Seriously? If Spacial keep pissing customers off they'll soon have no customers to support. Spacial Audio have recently found another way not to give help. They've made the SAM BROADCASTER forums READ ONLY. Spacial do not help you their website is not working there is no links for tech help Why anyone does business with Spacial Audio is beyond me They LIE, They Cheat and the support desk doesn't help anyone. I really hope they go out of business one day Spacial Audio Solutions LLC are a STAIN on the Internet Radio Community

I can't help but notice that Spacial Audio posts on social media of late smack of desperation for sales. Instead of paying month-by-month Get a whole month free from Spacial's yearly purchase plan They want you the user to cough up a years worth of subscription money in one go. Who on earth can afford to pay up to $825 p/a just so they can use SAM Broadcaster Cloud? Most Hobby Broadcasters I speak to don't have that sort of cash to spend year on year. I could understand paying out all that money if the software solutions and customer service were up to par but alas neither are. What would happen if Spacial Audio closed down and you'd paid all that $$$ in advance you would be left out in the Cold. We all know Spacial Audio don't like giving customers refunds which is a bit naughty if you ask me. We DO NOT offer refunds because of our free trial o...

When you pay hundreds of $$$ for a piece of software you would at least expect some form of support from the Vendor of that piece of software. Wouldn't YOU? Unfortunately Spacial Audio the developers of SAM Broadcaster Pro/Studio do NOT Know the meaning of the words CUSTOMER SUPPORT Spacial Audio like to play big corporate with their support team who don't appear to have used the software @spacial Sam Broadcaster tech support is consistently absent! @spacial where help is absent following crashed software They take your money and make it difficult to get support @spacial I'm very disappointed after 20 years of being customer I love SAM Broadcaster. But @spacial Customer Support makes me feel more like a victim, than a customer The Customer service manager is often RUDE towards people making complaints The activation/registration requirement in SAM Broadcaster Pro NEVER works properly. SAM often loc...

It seems that Spacial Audio have been having issues with their SAM Broadcaster Cloud service again. We are currently experiencing technical problems. We're investigating and will give an update soon. Apologies to those inconvenienced. This is just one of a long line of dropouts/outages with SAM Broadcaster Cloud which is hosted on the Microsoft Azure platform. @spacial I’ve been down for 8 hours and missed a live broadcast. DJ's shouldn't miss doing their regular radio shows as it makes the them look bad. @spacial SAM Cloud has been hanging lately. There was three hours of silence before I caught it. This is not acceptable! Please fix. @spacial SAM Cloud is down here apologies to all our listeners. @spacial What in the heck is going on with your cloud servers? It's pulling my station Live Broadcasts....not cool! How is anyone supp...

Just seen another post on the Spacial social media feeds from a user who was having activation problems. The Spacial Audio Support department has now told this user that they cannot find a record of their licence for SAM Broadcaster Pro Now I am told via the Help Desk, Spacial Audio has no record of my licence. Maybe Spacial Audio need a better computer database system to keep customer records better? This is NOT the first time we've heard of someone being told that Spacial had no record of them purchasing software. Been told my license is no longer valid The only way to contact the Help Desk is to have a valid licence If I was this person I'd be telling Spacial Audio Support where to get off. If Spacial can't get the basics about customer accounts right. What the hell is going on in the rest of the company? Who wants to do business with a company that treats their customer base so badly? Pay @spacial 100s for software and they tell you your li...

This was a search I saw recently on my old website... Encoder won't show up in SAM Broadcaster live DJ window The Live DJ version of SAM Broadcaster can only stream to 1 service SAM Broadcaster Cloud Its a stripped down version of SAMBC supplied to station owners who have SAM Broadcaster Cloud accounts which come with 5 DJ seats. Licensed versions of Live-DJ can only be used to stream to stations under your (the station manager’s) control I always thought the DJ seats were just a money making scam in the first place so they could extract more money from station owners. You can't use DSP plugins with SAM Live DJ so you can't encode using a DSP encoder. You won't get very far with SAM Live DJ if you've downloaded it illegally I believe that Live DJ automatically shuts down after a couple of hours use. Its NOT like the Pro version of the software that has the encoding capabilities included for the $299 price tag. Forget SAM Live DJ and use RadioD...