Spacial Audio Has No Record Of My Licence

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Just seen another post on the Spacial social media feeds from a user who was having activation problems.

The Spacial Audio Support department has now told this user that they cannot find a record of their licence for SAM Broadcaster Pro

Now I am told via the Help Desk, Spacial Audio has no record of my licence.
Maybe Spacial Audio need a better computer database system to keep customer records better?

This is NOT the first time we've heard of someone being told that Spacial had no record of them purchasing software.

Been told my license is no longer valid

The only way to contact the Help Desk is to have a valid licence

If I was this person I'd be telling Spacial Audio Support where to get off.

If Spacial can't get the basics about customer accounts right. What the hell is going on in the rest of the company?

Who wants to do business with a company that treats their customer base so badly?

Pay @spacial 100s for software and they tell you your licence is void

I recently purchased Sam Broadcaster Pro but
I'm continually UNSUCCESSFUL with activation keeps saying key isn't vaild
This is yet another reason to STOP buying software from Spacial Audio.

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@spacial I'm trying to figure out why my activation has been suspended when there has been no change in billing

Why no one has responded about this RECURRING licence issue?

What an utter shambles Spacial Audio Solutions are

If Spacial Audio support carry on treating their customers badly soon they won't have any customers left to support...