DJ Garybaldy - The Only sound you need

I can think of a few reasons WHY you might want to choose an alternative to SAM Broadcaster Pro or Studio 1) Lousy Customer Support: When SAM Broadcaster goes wrong (and it will) don't expect to get much help from Spacial Audio: Even the forums and social media accounts were staffed by people who didnt really care about the software. People have even taken to Social media to vent their frustrations at not getting much in the way of support. @Spacial Audio are the worst software company I have EVER come across I really feel cheated because I never expected @Spacial Audio to be so Deceptive I don't have to make Spacial Audio look Incompetent they manage to do that all by themselves Spacial Audio's parent company must be so Proud of the way they operate? IMHO: Triton Digital need to put Spacial Audio out of business. Update March 2023: Spacial Audio have made the Support forums a READ ONLY resource. Limiting your opti...

Spacial Audio Solutions like to play BIG corporate company when it comes to their software support when in reality they are a small time software company based in Sherman Oaks, California. The support team is staffed by people who have NEVER used the software and who usually send the wrong replies. I love SAM Broadcaster but @spacial Customer Support makes me feel more like a Victim, than a customer. The Customer Support Manager is RUDE to users on a regular basis (Why he's still in a job I don't know) Spacial Audio may well have been worth $59,000,000 based on the amount of copies of SAM Broadcaster they have claimed to have sold worldwide. We doubt they're even worth a quarter of that these days According to a recent Google search Spacial Audio turnover is rumoured to be around $4 - $5 Million a year. Yes Spacial Audio Solutions may well have sold software to over 150 countries BUT that was years ago when there was NO viabl...

Q: WHY do people stick with Spacial Audio software if it lets them down time after time? Recently seen Tweets from a long time user frustrated at Spacial Audio not replying to their support requests. Gaddammit! Because the evil empire (@spacial) primarily communicate via email, the resolution to my issue is essentially circling in a e-filibuster! We lose again This isn't the first time I've seen this user get frustrated with Spacial Audio. I know from experience just how awful Spacial Audio support can be. I’ve had reliability issues as well as poor to non-existent customer service I’ve had to figure most of the issues encountered on my own When I was having issues with SAM Broadcaster back in 2010 I got next to NO SUPPORT I got called names like TURD because I'd complained about how UNSTABLE I thought SAM Broadcaster software was. Other customers have taken to social media...

@Spacial Audio have written a blog post about choosing the right software for running a radio station with. When it came to free radio automation software they said this. Beware of Free Radio Automation Software Free software can often come at a higher cost in the long run with hidden fees and complex contracts that can be costly if you don't foresee them What planet are Spacial Audio living on? Because it sure isn't Earth   With RadioDJ there are NO CONTRACTS NO KEYS NO ACTIVATIONS Genuinely free software sometimes does not deliver on expectations from poor performance to a lack of support when things go wrong WRONG AGAIN! RadioDJ has GREAT Stability & Reliability One user had RadioDJ v1.8.2 running on a Laptop for 4 years RadioDJ has really great support via the Community Forums It's Spacial Audio Solutions who have the distinct LACK OF Customer Service @spacial The worst...

Spacial Audio Solutions LLC is ran and managed by people who just DON'T CARE about $$$ paying customers. I saw this tweet on Twitter a couple of years back now about Spacial Audio & it didn't surprise me to be honest. We've been trying to tell people this for years now. Once you buy software from Spacial Audio you won't get help when something goes wrong and Spacial software does go wrong. @spacial very very disappointed after 20 years of being customer Your customer service is so poor! The support team appear to send the same old canned replies that aren't usually of any help to the person having the issues. That's IF you're lucky enough to have your support ticket answered. @spacial please answer our emails, or dm's or just let us contact you somehow. please. we just want to talk Don't even bother with the support forums either they're just as bad. IF YOU cancel any Spacial Audio service keep an eye...

When you pay hundreds of $$$ for a piece of software you would at least expect some form of support from the Vendor of that piece of software. Wouldn't YOU? Unfortunately Spacial Audio the developers of SAM Broadcaster Pro/Studio do NOT Know the meaning of the words CUSTOMER SUPPORT Spacial Audio like to play big corporate with their support team who don't appear to have used the software @spacial Sam Broadcaster tech support is consistently absent! @spacial where help is absent following crashed software They take your money and make it difficult to get support @spacial I'm very disappointed after 20 years of being customer I love SAM Broadcaster. But @spacial Customer Support makes me feel more like a victim, than a customer The Customer service manager is often RUDE towards people making complaints The activation/registration requirement in SAM Broadcaster Pro NEVER works properly. SAM often loc...

So its a new year and I've just looked at the SAM Broadcaster Read Me for 2022 To all intents and purposes Spacial Audio have done BUGGER ALL to their SAM Broadcaster software in 2022. All the while Spacial Audio are still taking money for their software. The developers at Spacial Audio have always been lazy They're allowed to get away with blue murder When a new release of SAM does appear its usually BUG FIXES for things they screwed up in a previous release. There doesn't seem to be any passion from the Spacial Audio developers they're lazy and overpaid IMHO. Spacial Audio are seen as something of a JOKE by a lot of broadcasters. I saw this tweet on Twitter a couple of years back now about Spacial Audio & it didn't surprise me to be honest. They don't give refunds once you purchase SAM Broadcaster related software. When SAM Broadcaster goes wrong (and it will) don't expect to get ...

Just seen another post on the Spacial social media feeds from a user who was having activation problems. The Spacial Audio Support department has now told this user that they cannot find a record of their licence for SAM Broadcaster Pro Now I am told via the Help Desk, Spacial Audio has no record of my licence. Maybe Spacial Audio need a better computer database system to keep customer records better? This is NOT the first time we've heard of someone being told that Spacial had no record of them purchasing software. Been told my license is no longer valid The only way to contact the Help Desk is to have a valid licence If I was this person I'd be telling Spacial Audio Support where to get off. If Spacial can't get the basics about customer accounts right. What the hell is going on in the rest of the company? Who wants to do business with a company that treats their customer base so badly? Pay @spacial 100s for software and they tell you your li...

I can't help but notice that Spacial Audio posts on social media of late smack of desperation for sales. Instead of paying month-by-month Get a whole month free from Spacial's yearly purchase plan They want you the user to cough up a years worth of subscription money in one go. Who on earth can afford to pay up to $825 p/a just so they can use SAM Broadcaster Cloud? Most Hobby Broadcasters I speak to don't have that sort of cash to spend year on year. I could understand paying out all that money if the software solutions and customer service were up to par but alas neither are. What would happen if Spacial Audio closed down and you'd paid all that $$$ in advance you would be left out in the Cold. We all know Spacial Audio don't like giving customers refunds which is a bit naughty if you ask me. We DO NOT offer refunds because of our free trial o...

Yes its another post about how Lackluster Spacial Audio Support are. I've been watching a thread on Twitter where a user was simply told to go find another service by the Support desk at Spacial. His Crime? Asking Spacial Audio Support for help. We were *trying* to work with @spacial but when we asked them for help @spacial "fired" us! Seriously? If Spacial keep pissing customers off they'll soon have no customers to support. Spacial Audio have recently found another way not to give help. They've made the SAM BROADCASTER forums READ ONLY. Spacial do not help you their website is not working there is no links for tech help Why anyone does business with Spacial Audio is beyond me They LIE, They Cheat and the support desk doesn't help anyone. I really hope they go out of business one day Spacial Audio Solutions LLC are a STAIN on the Internet Radio Community

As many of you know I take an interest in what goes on in the world of Spacial Audio. I saw a Tweet on Twitter that made me shake my head... This company is so vile. One of the worst on the Internet. Even when you pay for SAM Broadcaster Spacial can decide to revoke your licence. So as much as $299.00 down the drain. Don't buy from @spacial So let me get this right, Spacial Audio are revoking peoples licences for no reason? I've blogged before about Spacial revoking licences when customers complained about the software and its still going on. That's awful espcially when users like the one quoted above have paid $$$ for the privelidge of using SAM. It never ceases to amaze me what the support staff at Spacial Audio do! Spacial Audio have ALWAYS had an awful way of dealing with paying customers It's WRONG when users pay out good hard earned money for software and then they get treated like this. RadioDJ is a great alter...

The usual bullshit email from Spacial Audio dropped into my email yesterday. They start off the email by saying news letters will be a quarterly thing rather than a monthly thing. Then they go onto say they've made the support forums a read only resource. (I reckon) They've done this to Scupper my blogging so I cant see customers blowing their stack at Spacial support. This isn't Spacial Audio Streamlining Its Spacial Audio finding even more ways not to SUPPORT users Spacial seem to have ditched most social media but I still see pissed off SAM Broadcaster users posting somehwere every now and then. If I didn't know better I'd say Spacial Audio are struggling for sales of their SAM Broadcaster Pro software. I guess if they're "Streamlining" that means they'll probably have laid off support staff. YET MORE REASONS NOT TO DO BUSINESS WITH SPACIAL AUDIO

Did you ever wonder what restrictions that Spacial Audio place on users when it comes to using SAM Broadcaster Pro? Spacial Audio updated their EULA (End User Licence Agreement) on the 10th of April 2017 It would appear Spacial Audio want to Dictate what you can and cant do with their software in the SAM Broadcaster Pro EULA Licence The Software may not be used in a manner that infringes, violates or misappropriates the rights of any third party; in a manner that violates any applicable local, state or national laws; in a manner that violates the privacy of any person or entity, or in a manner that is otherwise illegal or promotes illegal activities, including, without limitation anything that may be considered obscene, libellous, defamatory, or otherwise malicious or harmful to any person or entity So if you're thinking of using the software to stream an unlicensed station (Pirate Radio) then you may not use SAM Broadcaster Pro You can only run 1 station per licenc...

Theres a SAM Broadcaster user kicking off on Social Media about not being able to get a refund from Spacial Audio. Not happy with the evaluation of service? TOUGH! Spacial Audio will take your money and give you Zero support You can Shout, You can Scream, You can talk to a Brick wall BUT YOU WILL NOT GET A REFUND People are unable to get a refund on a product they purchased In GOOD FAITH Spacial Audio won't answer messages asking for money back It says in the EULA that If you have tested the demo they assume you are satisfied. We DO NOT offer refunds because of our 14-day free trial version which allows users to try the product for free and make sure they are satisfied with it Even when we purchased SAM Broadcaster in 2010 there was a NO REFUND policy. Its why Software companies sometime SUCK and its another reason I now avoid paid for software. Spacial Audio don't like giving support after they've taken your MONE...

This was a question I saw askd by someone on a Forum. Q: SAM Broadcaster Pro: How good is it? A: IMHO It's not a very good piece of software & it's not worth the $299 & $699 pricetags SAM Broadcaster can be extremely tricky for a novice to setup it gets confusing having 5 different database options on first run. Firebird is the worst of the database options and is flaky and unstable. Firebird can only hold around 50,000 tracks in its database so no good if you have a large library (100K+) of songs I installed SAM Broadcaster with the help of a software engineer We used the included Firebird server That worked well for a few days then SAM wouldn't restart I'd have to start over again reinstalling from scratch SAM fails to the point where it crashes at least once a day Its taking ALL the fun out of this We often hear users reporting crashing/activation issues with SAM Broadcaster often taking stations off air for a few...